FAQ

Do you ship to my country?

We currently ship to customers in Australia and New Zealand. ✅

Estimated delivery times are:

Australia

• Standard (Free): 10–20 business days

• Expedited (A$5.95): 7–14 business days

 

New Zealand

• Standard (Free): 10–20 business days

• Expedited (NZ$6.95): 7–14 business days

 

Tracking numbers are sent by email in 2-5 days after you place your order.

We strive to ship all items on-time, however, in rare cases, it can take longer. Any orders not received within 8 weeks automatically qualify for full-refund or reship. 🌟

Are your prices inclusive of tax?

Yes. For customers in Australia and New Zealand, our prices are tax-inclusive (GST included). Prices are displayed in your local currency at checkout (AUD for Australia, NZD for New Zealand).

My order has been dispatched, can I track it?

Once your order has been shipped, you’ll receive a tracking number and tracking link via email. Note, it can take up to 7 days for shipping activity to update.

Have your tracking number on hand? You can track your shipping status in www.17track.net 

Do you offer a guarantee? Can I return my items?

Of course. We offer an extended 90 days guarantee! 

If you aren’t 100% satisfied with your items, or received faulty goods, simply email our customer support team at support@knickpop.com. Please include the email address associated with the order and describe the issue, including photos if possible. We always aim to respond in 3 days or less!

Can I change or cancel my order?

Sure! You can cancel, or change your order within 3 hours of confirmation. Please contact us with your name and order number at: support@knickpop.com.

3 hours after you place your order, we won’t be able to make any changes or cancel it.

What methods of payment do you accept?

We accept ALL major credit cards, PayPal, and Apple Pay.

All payments are securely processed with 128-bit encryption - nice! 💳

 

Still have a question? No problem! 

Email us: support@knickpop.com