Refund policy

Change-of-mind returns
We offer a 90-day change-of-mind return window from the date you receive your item. To be eligible, items must be unused, in original packaging, and in resellable condition. Unless we’re at fault, return shipping may be at the buyer’s expense.

Hygiene & safety
For hygiene reasons, certain personal-use items can’t be returned for change-of-mind once opened. This does not affect your rights if the item is faulty or not as described.

Sale items
No change-of-mind returns on sale items. If a sale item is faulty or has a major problem, you are entitled to a remedy under the New Zealand Consumer Guarantees Act (CGA) or the Australian Consumer Law (ACL), as applicable.

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you received the wrong item so we can make it right.

How to start a return
Email support@knickpop.com with your order number and photos (if applicable). Once approved, we’ll send you return instructions. If a return label is provided, the cost may be covered by us (for faulty/incorrect items) or deducted from your refund (for change-of-mind returns), depending on the situation.

Your rights under New Zealand and Australian law
Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act (CGA), the Fair Trading Act, or the Australian Consumer Law (ACL).

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@knickpop.com.